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Design of robust service operations using cybernetic principles and simulation
(2012-05)
Information flows in a service organisation allow business units to co-ordinate their response to changes in the operating environment. Processes and interactions can be designed so that the right information flows to the ...
How can PD process modelling be made more useful? An exploration of factors which influence modelling utility
(2010-05)
In what sense is PD process modelling useful? and how can the utility of modelling be improved?
In this paper, we approach these questions through an analysis of PD process modelling ‘utility’ – which in broad terms we ...