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A cybernetic perspective on methods and process models in collaborative designing
(2012-05)
Cybernetic thinking provides a framework to understand the issues in creating and using methods and process models during collaborative designing. It can help understand what takes place while the creation and use is ...
Design of robust service operations using cybernetic principles and simulation
(2012-05)
Information flows in a service organisation allow business units to co-ordinate their response to changes in the operating environment. Processes and interactions can be designed so that the right information flows to the ...